920 Reviews Found
Confirmed Service Customer
Excellent Domenic was very attentive and helpful
Theresa N.
NIAGARA FALL
Business Response
Hi Theresa, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Sales Customer
Danny and Paul were great to work with. This was a quick process and I’m glad they let us just give the stock numbers of what we were looking for.
Sarah L.
CLARENCE CENTER
Business Response
Hi Sarah, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
They worked with us on our trade and our salesman couldn't have helped us anymore.
Matthew B.
PUNXSUTAWNEY
Business Response
Hi Matthew, Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Have a good day!
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Confirmed Service Customer
very professional, good price, good time limit, forgot to add wiper fluid.
Debra V.
NORTH TONAWANDA
Business Response
Hi Debra, Thank you again for taking the time to let us know how we did. We really appreciate your feedback about your service experience! Have a good day!
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Confirmed Sales Customer
Everything from start to finish was flawless. My salesman Dominic Bennetti was excellent. Everything I requested in the car he found for me. I decided to lease my new car and I am so happy. Dominic explained everything in detail from start to finish. I am so happy with my new car and my salesman. I will be working with Dominic and Cappellino’s Buick GMC for many years to come!
Christine L.
GETZVILLE
Business Response
Hi Catherine, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Thanks again for the recommendation and if you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Business Response
Hi Shirley, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Always a pleasure to work with knowledgeable professionals to keep my vehicle in tip top condition.
Linda H.
CHEEKTOWAGA
Business Response
Hi Linda, We're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
The young lady who helped me during my last visit was absolutely superb. I had hated that Connie had retired, but the new young lady is great. I am handicapped, but she made my visit a joy.
Winford Q.
E AMHERST
Business Response
Hi Winford, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Installation of computer chip turned out to have problems but everything was worked out very much to my satisfaction. Special kudos to technician Mike, to service manager and above all to Steve King who kade it possible for me to get home to my wife who requires 24/7 care. Thanks, Steve!!!!!
Hugh G.
AMHERST
Business Response
Hi Hugh, We are very happy to have provided you with such a positive experience and could accommodate you as best as possible! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Hi Roseanne, Congratulations on your new vehicle! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.
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Confirmed Sales Customer
Sales guy nick was very helpful … was not happy with GM when I returned my lease with many miles under my contract and I get nothing for it!!!!!
Richard A.
NEWFANE
Business Response
Hi Richard, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Work done by the next day. Work done professionally. Job looks perfect...
William S.
N TONAWANDA
Business Response
Hi William, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Minimal waiting time. Professional and friendly. The only negative comment would be the fact I was told that your company will no longer accept a check in payment since I leased my vehicle from you over three years ago and any maintenance provided was paid with a check. Never a problem with the check.
Mary C.
BUFFALO
Business Response
Hi Mary Anne, We're glad to hear you found our staff was professional and friendly! If you would like to inquire more information about accepting checks for payment please give us a call. We're always happy to help!
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Business Response
Hi Donna, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Cappellino Buick-GMC
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Confirmed Sales Customer
Larry Young was very professional and found me a great car and a great deal. When it came time to get the car he handed me off to Domenic who efficiently completed the transaction.
Richard V.
AMHERST
Business Response
Hi Richard, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
Friendly, informative employees. Our Acadia was in good hands.
Karen B.
TONAWANDA
Business Response
Hi Karen, We're glad to hear you found our staff was so knowledgeable and friendly! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Was a little disappointed that the repair could not be completed same day. The problem was a known defect by GMC/Chev for the past 5 years. This inexpensive part should be in stock, knowing it’s a common issue. Diagnosis should have been quick
Duane H.
EAST AMHERST
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Business Response
Hi Diana, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Todd was super friendly and informative! He even said he would input my name as Carol as I don’t use Marion (Carol is my middle name) . I really enjoy waiting in your lounge with a cup of coffee and peace & quiet! Thank you. Carol Perry
Marion P.
BUFFALO
Business Response
Hi Carol, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Service Customer
I am having issues with my vehicle and when I bring it in, the issue is never resolved. I am being told that I have to wait until I’m am experiencing the problem then bring it in. When I do, the problem and the problem is being witness by the tech person and still I’m told that I can not be helped. What am I to do.? Therefore, if leaving this message doesn’t help me. I well seek assistance elsewhere and let them know there were no efforts made to resolve my issues with you. This had been going since last fall of 2022. Smh Melissa Howell
Melissa B.
CHEEKTOWAGA
Business Response
Thank you for providing your feedback and bringing this to our attention. We'd love to resolve this as quickly as possible and find a solution that works for you. Please call Greg Rohrdanz, our Service Manager at your earliest convenience at 716-689-2900. Our goal is the total satisfaction of our customers and to provide a positive experience.